Customer Care Professional
Customer Care Professionals
Pay Rate - $11.25/HR
Summary
As an award winning industry leader, our team of professionals provides an outstanding commitment to our Customers by building lifelong relationships. Our Customer Care Professionals serve as brand champions by taking the initiative to look for creative ways to wow our Customers and to go above and beyond their expectations. As Customer advocates, we sell products and services to our Customers making their lives a little easier.
Great Benefits!
Employees are eligible to receive an extensive benefits program that includes medical, dental and vision coverage, disability benefits, tuition reimbursement, life insurance, along with paid holidays, vacations and personal days as well as 401(k) savings and retirement plans. The Company also provides free or discounted residential services to employees depending on where they live.
Required Skills/Duties
Must be available to take calls, be productive, and engage in positive interactions, effectively meeting the needs of the Customer while reinforcing trust and taking into consideration the Customer's time and availability.
Will create Customer loyalty by serving as a brand spokesperson while demonstrating a variety of selling techniques resulting in sales of our products and services.
Will identify our Customer's needs by asking clarifying questions to effectively promote our products and services, and articulate the features and benefits in a competitive environment through successful negotiations.
Must be willing to adjust and adapt to all aspects of the business in an ever changing work environment, while understanding goals, how they are measured, how to reach them, and work with others as necessary to achieve these goals.
Must have the ability to demonstrate dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards as well as taking ownership for their own actions and all areas of the Customer's experience.
Take action to proactively learn new information, report Customer impacting concerns, think outside the box on Customer resolutions and share best practices with others.
Required Experience
High School diploma or equivalent is required.
Experience with computers, keyboarding is required
Minimum 2 years of Customer service experience is preferred
Minimum 2 years of sales experience is preferred
Minimum 1 year of inbound call center experience is preferred
Minimum 1 year experience in the hospitality industry a plus
Demonstrated excellent verbal and written communication skills along with basic practical math, reading and comprehension abilities
Ability to work a flexible schedule, including nights and weekendsEstimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
